- Directing the performance of all Quality Assurance functions.
- Establishing quality standards and guidelines for manufactured products and processes.
- Ensuring compliance with all customer quality standard requirements.
- Representing the company in quality-related matters with customers and suppliers.
- Effective handling and resolution of customer complaints and reports of product non-conformities.
- Evaluating all returned products, documenting, and communicating evaluation results.
- Facilitating the use of disciplined problem-solving methods when an internal or external non-conformance to specification or requirement occurs.
- Follow up and disposition of non-conforming materials and products rejected in the manufacturing process.
- Establishing with the supply base the appropriate procedures, systems, and training that will continuously improve quality and delivery.
- Interfacing with Manufacturing, Engineering, and support functions.
- Facilitating a proactive approach to the development of robust systems and processes that emphasize prevention and continuous improvement.
- Directing the standardization of targeted division quality systems, e.g. PRS, LQTS, SRS, MOS, etc.
- Directing the development and effective use of Quality Roadmaps for systems and product improvement.
- Reporting on the performance of the quality system to management for review and as a basis for improvement of the quality system.
- Ensuring that processes needed for the quality management system are established, implemented and maintained.
- Reporting to top management on the performance of the quality management system and any need for improvement, and ensuring the promotion of awareness of customer requirements throughout the organization.