He/she will act as interface with the customer of all Quality related issues. He/she has the responsibilities for developing systems and controlling Quality of processes and products to meet the customer requirements. He/she also will plan, execute and monitor all Quality related activities required to achieve customer expectations and APQP/PPAP requirements in the appointed programs.
Main missions :
•Be the main contact to customer for any quality related issue. Understand customer requirements / expectations in detail and then communicate to the internal team in order that the requirements is fully understood and implemented.
•Take action to achieve the operational objectives and indicators (KPIs).
•Be co-responsible for the costs of poor quality and strives to eliminate them.
•Create documentation related to the process and the product as well as the quality management system.
•Advise and support the production area from all aspects of quality while at the same time building a quality awareness in the organization.
•Responsible for recording, and close out of customer & internal concerns utilizing the corporate formats within the defined target dates. Proficient in various problem-solving methods, including: 8D, 5-Why, 5P, etc.
•Responsible for responding to the customer in their specific portals and/or formats in the required timeframe.
•Support engineering in FMEA reviews. Responsible for Control Plan generation in line with the PFMEA / DFMEA.
•Perform and /or support Internal and Customer Audits (MPA, LPA, PCPA,VDA 6.3, QSB+…).
•Maintain and operate within IATF16949 Quality System requirements in addition to customer specific requirements.
•Complete PPAP & APQP activities according to Customer Specific Requirements. Responsible for the efficient preparation of complete documentation for the approval of the product for series production.
Preferred skills and experience:
•Bachelor Degree in Engineering or Technical Career related to Quality. Alternative an equivalent combination of experience and education.
•5 years of experience in the automotive industry in a multinational environment, (preferably in OEM or Tier1) of which 3 years should be in a Quality related position.
•Excellent written & verbal communication skills.
•Fluent in English as well.
•Good team player.
•Must be able to manage stress, make informed decisions and take personal responsibility while working in a fast-paced environment.
•Excellent Computer Literacy including MS-Office, MS-Project…
•Extensive knowledge of advanced quality planning and product validation tools (APQP, PPAP, VDA6,…) and of other related customer requirements.
•Good working knowledge of Quality Management Systems (ISO9000, IATF16949, VDA6,…).
•Process audit field experience is highly recommended .
•Good knowledge of Core Tools and Statistical Packages (such as Kapture) will be highly appreciated