General Description:

  • Warranty will oversee and continually improve the efficiency and effectiveness of IAC North America’s warranty process and related systems.
  • This includes working directly with customers, suppliers, and our manufacturing plants on claim data analysis, debit management, contract review, part return analysis, lessons learned, and read across implementation.
  • This position will lead, develop, train, and enhance the skills of the plant warranty champions, and ensure cross-functional warranty teams are engaged with timely execution of necessary actions.
  • The Lead Quality Engineer - Warranty will be the subject matter expert for customer warranty knowledge in North America.

Position Specific Requirements (PSR):

  • Lead the auditing and development of initiatives for satisfactory compliance, and the enhancement of warranty management related requirements, e.g., CQI-14.
  • Warranty Claim Data Management including the acquisition, analysis, and accuracy of customer warranty claim data.
  • Ensure part reviews are happening with Engineering and Manufacturing personnel to address warranty claims along with providing updates to internal and external stakeholders.
  • Establish metrics to track timely closure of issues and actions.
  • Develop reliable and accurate warranty data reports and performance metrics for executive review.
  • Establish key customer contacts for warranty processes.
  • Ensure warranty part reviews and associated claims, responsibility, and associated debits are reviewed, concurred, reported, tracked, and communicated.
  • Connect with IAC plant warranty leads to ensure parts are analyzed in a timely manner. Escalate to ensure timely actions are completed, as necessary.
  • Work with IAC plant warranty leads to maximize supplier recovery for supplier caused warranty issues.
  • Participate in the contractual review process for warranty terms and conditions as needed.
  • Be subject matter expert in the establishment of technical factors for assigned customer portfolio.
  • Ensure technical factors are reflective of warranty performance in the field. Monitor performance and corrective actions to continually mitigate liabilities and reduce technical factors.
  • Ensure lessons learned are timely distributed and read across to pertinent products, processes, customers, suppliers, plants and are captured in Control Plans, D/PFMEA’s, design guidelines, etc.
  • Undertake special projects as required

Physical Requirements:

  • Durations of sitting for long periods

Qualifications:

Education:

  • BS/BA required
  • BS/BA in engineering preferred

Knowledge/Skills/Abilities:

  • Ability to create and maintain professional relationships with internal and external customers, suppliers, and teams.
  • Maintain professional demeanor in person, via e-mail, and on the telephone.
  • High standard of ethics, integrity, and accountability.
  • Well versed in warranty cost reductions and continuous improvement activities.
  • Able to work independently with minimal supervision, handle multiple tasks simultaneously, and prioritize accordingly.
  • Self-driven to excel in a fast-paced, cross-functional environment.
  • Strong analytical, problem solving, organizational and time management skills.
  • Customer service and detailed oriented.
  • Excellent follow-up practices.
  • Passion for continuous learning and staying up to date on recent developments and innovations in the warranty industry.
  • Excellent verbal and written communication skills.