Duties:
- Assist in developing and monitoring systems for tracking and placement of all orders and all customer activities.
- Monitor customer perceptions and opinions of IAC in order to meet stated goals of optimum customer relations and new customer developments
- Work with the plant to identify options to satisfy customers requests for better delivery.
- Run and manage daily reports/SRT ti ensure DOH targets are achieved and escalated when below target conditions exist.
- Liaison with customers relative to the status of service, tooling, production, orders, etc.
- Develop ship plan for Service Coordinator and ensure that all portals are updated reflecting IAC's promise dates.
- Ensure appropriate and required records and documentation are maintained for review and/or follow up for each customer.
- Monitor customer orders to ensure that customers are informed of situations where delivery requests cannot be met.
- Communicate with customers on plant shutdowns, and overall follow=up on accounts.
- Work to ensure the compliance with safety, and company policies and procedures as they relate to the Customer Service functions.
- Perform daily audit of customer orders.
- Review customer orders for overall accuracy.
- Develop customer specific sales forecasts. Identify & communicate changes to forecast (sales, mix, shut-downs, etc)
- Receive and load EDI orders into ERP systems.
- Work with cycle count team in performing root cause analysis to drive improvements through production and material handling process.
- Update & report performance metrics to department manager.
- Backup to Master Scheduler
- Participate in physical inventory as scheduled.
- Perform other duties as assigned.
Skills:
Computer Skills are a must and knowledge of the DTR system preferred. Additional MRP training within one year on the job is necessary. Must be a strong team player and have skills in MS: Excel, excellent communication skills both verbal and written. Detail oriented. Solid typing skills. Ability to multi-task and work effectively with multiple priorities and inputs.