Role + Responsibilities:
- Monitor, Maintain and interact Daily with all OEM production and service portals
- Monitor the successful processing of the plants inbound customer EDI to ensure successful receipt for all customers including service parts
- Ensure that customer cum received and IAC cum shipped figures are aligned for both production and service parts
- Primary plant customer contact for both production and service parts for:
- Shipping / transportation / carrier issues
- Packaging concerns
- Receiving discrepancies
- Release matters
- Create pick lists from the customer EDI to inform the Shipping teams what to ship for both production and service parts + Communicate to Staff.
- Monitor the shipment activity to ensure that customer shipping requirements are 100% satisfied for both production and service parts
- Maintain the plants customer routing details and communications contacts within Portal as required
- Review Service Schedules from all customers and coordinate with the Master Schedulers to ensure timely completion and shipment of Service parts
- Monitor and manage all MRO purchase needs as directed by internal teams
- Create manage and communicate PO’s and delivery status
- Support AP needs regarding MRO orders and receipts
- Other duties as assigned
Qualifications:
- Experience managing Automotive OEM portals
- Strong communicator, in English, at all levels of the organization both verbal and written
- Possess strong interpersonal skills to build relationships with all levels across the organization to influence performance
- Ability to drive actions without a direct reporting relationship
- Good decision-making skills
- Ability to achieve deadlines
- Forward planner
- Good multi-tasking abilities
- Ability to work effectively in a multi-team environment and with people at all levels
- Knowledge of ERP systems, QAD MFG PRO a plus
Experience: 1 year in an automotive customer service role or 1 year Planning, 1 year Procurement