At International Automotive Components, it’s what’s inside that really drives us. Operating across 19 countries, we bring over 160 years of automotive expertise to the forefront in crafting beautiful interiors that help to differentiate vehicles in the global marketplace. We believe our employees to be our greatest asset: we welcome employees of all backgrounds, and are proud to provide benefits such as professional development opportunities and length of service awards among many others.
We are excited to confirm the below opportunity to join our innovative and conscientious team:
Role Responsibilities
•Responsible for all customer quality and engineering issues, providing pro-active support and response.
•Understand customer requirements/expectations in detail communicating with the internal team ensuring the requirement is fully understood.
•Main focal point to the customer/internal/supplier for all quality and engineering issues during the program life, from initiation to End of Life.
•Project manage product quality/engineering requirements through ISIR, capability studies, AAR, etc in support of NPI, APQP & PPAP.
•Define, specify and support the project management, manufacture & introduction of the necessary test equipment and gauging to satisfy the quality requirements.
•Define & optimise the measurement techniques to deliver a stable & capable production process utilising SPC and support DOE activities when required.
•Support design reviews and prototype builds.
•Lead team in preparation of Control Plans and support D/PFMEA reviews as appropriate and document output using the necessary systems defined in NPI, APQP, PPAP, and company/customer procedures.
•Support production team training in relation to the customer expectations and quality requirements.
•To take responsibility for recording, progressing, responding and closeout of customer concerns utilising 8D or other problem-solving techniques as required.
•Support Supplier APQP and supplier development and improvement.
•Responsible for management and reporting of customer specific KPI’s related to Reject PPM and CAR performance.
•Conduct Internal and external audits.
•Support Launch as appropriate through PPIR reports, Interim PSW and alerts.
•Monitor warranty acceptance rates and maintain response to pallets within identified timing
•Conduct negotiations to correct warranty billing
•Manage open warranty projects and maintain zero aged open current model projects
Preferred Education & Experiences to fulfill role (essential & desirable)
•Proven experience in Quality Engineering in Automotive 1st Tier
•Degree, HND, HNC, IQA or equivalent
•Previous plastics experience preferred
•Ideally exposure to Jaguar and Land Rover
•Experience of customer and automotive industry systems and procedures including IATF16949, ISO9001, APQP, PPAP etc.
•Strong customer focus
•Analytical with excellent problem-solving skills
•Good influencing and negotiation skills
•Flexible & adaptable