• Main purpose of the job:

Quality Engineer for all customer quality and engineering issues, providing pro-active support and response (internal champion until resolution and customer closure).

Key Responsibilities:

  • Utilising IAC systems (i.e., Fast Response) to take responsibility for recording, progressing, responding and closeout of customer concerns utilising 8D or other problem-solving techniques as required.
  • Responsibility for managing customer ‘Issues Management’ system (i.e., IQM)
  • Support / Lead in both internal and supplier PPAP submissions
  • Lead team in preparation of Control Plans and support D/PFMEA reviews as appropriate and document output using the necessary systems defined in NPI, APQP, PPAP, and company/customer procedures.
  • Understand customer requirements/expectations in detail, communicating with the internal team ensuring the requirement is fully understood.

Other Responsibilities:

  • Project manage product quality/engineering requirements through ISIR, capability studies, AAR, etc in support of NPI, APQP & PPAP.
  • Define, specify, and support the project management, manufacture & introduction of the necessary test equipment and gauging to satisfy the quality requirements.
  • Define & optimise the measurement techniques to deliver a stable & capable production process utilising SPC and support DOE activities when required.
  • Support design reviews and prototype builds.
  • Support production team training in relation to the customer expectations and quality requirements.
  • Conduct Internal and external audits.
  • Support Launch as appropriate through PPIR reports, Interim PSW and alerts.
  • Monitor warranty acceptance rates and maintain response to pallets within identified timing


  • Based in IAC Halewood plant, Liverpool. May be a requirement to travel on occasion
  • Reporting to – Quality Manager

Preferred Skills and Experience:

  • Proven experience in Quality Engineering in Automotive 1st Tier
  • Degree, HND, HNC, or quality equivalent preferred
  • Ideally have previous direct experience in dealing with JLR
  • Experience of customer (preferably JLR) and automotive industry systems and procedures including IATF16949, ISO9001, APQP, PPAP etc.
  • Strong customer focus
  • Analytical with excellent problem-solving skills
  • Good influencing and negotiation skills
  • Flexible & adaptable
  • Local language required, English preferred
  • Excellent communication and interpersonal skills
  • Excellent managerial skills
  • Team-player with a high level of personal integrity
  • Ability to work effectively with personnel across borders and functions
  • Must be able to manage several tasks/activities across several different teams that are occurring at the same time
  • Competent and experienced within a high-volume automotive environment, coupled with the ability to work as an individual or as part of a team