• Main purpose of the job:
Quality Engineer for all customer quality and engineering issues, providing pro-active support and response (internal champion until resolution and customer closure).
Key Responsibilities:
- Utilising IAC systems (i.e., Fast Response) to take responsibility for recording, progressing, responding and closeout of customer concerns utilising 8D or other problem-solving techniques as required.
- Responsibility for managing customer ‘Issues Management’ system (i.e., IQM)
- Support / Lead in both internal and supplier PPAP submissions
- Lead team in preparation of Control Plans and support D/PFMEA reviews as appropriate and document output using the necessary systems defined in NPI, APQP, PPAP, and company/customer procedures.
- Understand customer requirements/expectations in detail, communicating with the internal team ensuring the requirement is fully understood.
Other Responsibilities:
- Project manage product quality/engineering requirements through ISIR, capability studies, AAR, etc in support of NPI, APQP & PPAP.
- Define, specify, and support the project management, manufacture & introduction of the necessary test equipment and gauging to satisfy the quality requirements.
- Define & optimise the measurement techniques to deliver a stable & capable production process utilising SPC and support DOE activities when required.
- Support design reviews and prototype builds.
- Support production team training in relation to the customer expectations and quality requirements.
- Conduct Internal and external audits.
- Support Launch as appropriate through PPIR reports, Interim PSW and alerts.
- Monitor warranty acceptance rates and maintain response to pallets within identified timing
Location:
- Based in IAC Halewood plant, Liverpool. May be a requirement to travel on occasion
- Reporting to – Quality Manager
Preferred Skills and Experience:
- Proven experience in Quality Engineering in Automotive 1st Tier
- Degree, HND, HNC, or quality equivalent preferred
- Ideally have previous direct experience in dealing with JLR
- Experience of customer (preferably JLR) and automotive industry systems and procedures including IATF16949, ISO9001, APQP, PPAP etc.
- Strong customer focus
- Analytical with excellent problem-solving skills
- Good influencing and negotiation skills
- Flexible & adaptable
- Local language required, English preferred
- Excellent communication and interpersonal skills
- Excellent managerial skills
- Team-player with a high level of personal integrity
- Ability to work effectively with personnel across borders and functions
- Must be able to manage several tasks/activities across several different teams that are occurring at the same time
- Competent and experienced within a high-volume automotive environment, coupled with the ability to work as an individual or as part of a team