Working under the direction of the Quality Manager, coordinates all quality-related interfaces with the customer base, including product submission. Facilitates corrective action teams and quality improvements to support Production, including reporting on and analysis of quality concerns/issues.
- Facilitate the resolution of any quality issues regarding the assigned program(s)
- Monitor the IAC hold cage for turn-around time on parts from the assigned programs(s)
- Manager customer requirements for quality-related submission documentation
- Establish quality standards
- Lead and participate in Quality Management Systems (IATF 16949) in support of certification efforts and follow-up
- Compile and ensure accuracy of all necessary documentation in support of assigned projects
- Interface with the Metrologist and/or external labs to coordinate part or material inspection/layout
- Provide interpretation of test results, both internal and external
- Additional responsibilities assigned by the Quality Manager
Qualifications and Skills:
Minimum of an Associate’s degree or equivalent in Engineering or Quality from a college/university or technical school. 4-year degree preferred. Alternative is at least two years experience and/or training, or equivalent combination of experience and education.
1. Must have understanding of the injection molding process and assembly processes.
2. Must have outstanding analytical skills.
3. Must be proficient in written and verbal communication.
4. Proven ability to develop and present training programs, reports, analysis and other presentations of professional caliber.
5. Proficient in various problem-solving methods, including: 8D, 5-Why, 5P, etc.
6. One or more years direct responsibility for creating PPAP’s and APQP documentation. (e.g. Control plans, PFMEA, PSW, etc.)
7. Proficient in the following computer programs:
a. Excel (including creating spreadsheets, charts, graphs, reports, etc.)
b. Word
c. PowerPoint (including creating slideshow presentations, charts, graphs, etc.)
8. In-depth knowledge of SPC methodology.
9. Proven ability to use various precision measuring instruments, including: micrometers, calipers, height gage, gage blocks, gage pins, etc.
10. Strong ability to develop and maintain customer relationships.
11. Detail oriented and extremely strong in the areas of organization and follow-up.
12. Must be able to manage stress, make informed decisions and take personal responsibility while working in a fast-paced environment.